Return & Refund Policy

Return & Refund Policy

Last updated: October 2026

1. Order Cancellation

You may cancel your order before it has been shipped or entered production. Orders cancelled within this period will receive a full refund.

Once an order has been shipped or entered production, it can no longer be cancelled.

2. Return Eligibility

We accept returns within 14 days of the date you receive your order. To qualify, your item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase, such as your order confirmation or receipt.

Please do not return your item directly to the manufacturer.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact our Customer Support team within 48 hours of delivery. Include clear photos of the product and its packaging so we can review the issue and help resolve it as quickly as possible.

4. Return Shipping & Fees

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • If an item is damaged, defective, or incorrect due to our mistake, we will cover the return shipping costs.
  • Customers will not be charged shipping costs more than once for each order, including returns.
  • No restocking fees will be charged for any approved return.

5. How to Request a Return

  1. Contact our Customer Support team at service@homavilo.com to request return authorization.
  2. Wait for your request to be reviewed and approved.
  3. Follow the return instructions provided by our team, including confirmation of the appropriate return shipping address.

Returns sent without prior authorization may not be accepted. Customer service contact information is also included in your Order Confirmation Email.

6. Return Address

Return Address

Room 2006, Building 13, Yanyuncheng, Shenzhen Park, Lianchi District, Baoding, Hebei, China

Please contact us before sending your return.

The address above may not be the return destination for every order. Depending on the product, order details, or fulfillment location, a different return address may apply.

Before sending any item back, please wait for our Customer Support team to approve your request and confirm the correct return address and instructions for your order.

7. Refund Processing

Once we receive your returned item, we will confirm receipt by email. After inspection, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. The exact processing time may vary depending on your payment provider or financial institution.

8. Late or Missing Refunds

If you have not received your refund after the estimated processing period:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take additional time for the refund to be officially posted.
  3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at service@homavilo.com.