FAQ

How do I place an order?

Select your products, proceed to checkout, enter your delivery details, and complete payment. Once your order is successfully placed, you will receive an Order Confirmation Email.

Can I change or cancel my order?

Please contact Customer Support as soon as possible. Change or cancellation requests are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed , provided your order has not entered processing or been shipped.

Once processing or shipment has begun, changes or cancellations may no longer be possible.

What if I haven't received my order confirmation?

Check your spam or junk folder first. If you still cannot find the email, contact Customer Support with the email address used at checkout and any available order details.

Which payment methods can I use?

Available payment methods are displayed at checkout. Depending on your location and availability, these may include major credit and debit cards, PayPal, Apple Pay, Google Pay, or other supported options.

How do I apply a discount code?

Enter your valid discount code in the designated field at checkout and select "Apply." Make sure the discount appears in your order total before completing payment.

Is checkout secure?

We use payment services designed to process transactions securely. Please refer to our Privacy Policy for details about how personal information is handled.

How long does delivery take?

Orders are generally processed within 5 business days after payment confirmation. Estimated delivery is 10–20 business days after shipment.

Delivery times are estimates and may vary depending on your destination, carrier operations, customs procedures, and other circumstances.

Where can I find my tracking number?

Your tracking number will be included in your Shipping Confirmation Email once your order has shipped.

What should I do if my delivery is delayed?

Transportation delays, weather, or customs inspections may affect tracking updates and delivery schedules. If your shipment appears unusually delayed, contact Customer Support for assistance.

Can I return a product?

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Please contact Customer Support before sending anything back.

What if my order arrives damaged or incorrect?

Contact Customer Support with your order number, a description of the issue, and clear photos of the product. We will review your request and explain the next steps.

How long do refunds take?

Once your returned item has been received and inspected, we will notify you whether your refund is approved. Approved refunds are processed to your original payment method. Your bank or payment provider may require additional time to post the funds.

For full eligibility requirements, processing timeframes, and other details, please refer to our Return & Refund Policy.