Privacy Policy

Your Privacy Matters

Thank you for visiting homavilo.com, operated by Homavilo ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit our website, place an order, or use our services. Please review it to understand our practices and the choices available to you.

1. Information We Collect

We may collect personal information when you browse our website, place an order, create an account, contact us, or use our services.

Information you provide may include:

• Your full name, email address, and telephone number.
• Your billing and shipping addresses.
• Payment information submitted through third-party payment providers.
• Order details and purchase history.
• Information you include in communications with our Customer Support team.

Information collected automatically may include:

• Your IP address, browser type, device information, and operating system.
• Pages visited, browsing activity, and time spent on our website.
• Referring websites and information collected through cookies or similar technologies.

We use this information to understand how visitors interact with our website, improve performance, and support a better shopping experience.

2. How We Use Your Information

We may use your personal information to:

• Process payments, fulfill orders, and arrange delivery.
• Send order confirmations, shipping updates, and other transaction-related communications.
• Handle returns, refunds, enquiries, and customer support requests.
• Improve our website, products, services, and customer experience.
• Send marketing communications with your consent or where otherwise permitted by applicable law.
• Provide personalized content, offers, and advertisements.
• Analyze website traffic and customer behavior.
• Prevent fraud and maintain the security and integrity of our website.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information where necessary to provide our services or meet legal requirements, as described below.

Service providers

We may share information with third parties that help us operate our business, including payment processors, shipping and logistics providers, fulfillment partners, website hosting providers, analytics services, advertising and marketing partners, and customer support services.

These providers may access your information only as necessary to perform services on our behalf.

Legal requirements and protection

We may disclose information when required by law, legal process, or government requests, or when necessary to protect our rights, safety, property, customers, or business operations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and keep items in your shopping cart.
• Understand website usage and measure performance.
• Improve our products, services, and shopping experience.
• Provide more relevant advertising and marketing communications.

Third-party analytics and advertising tools may use cookies, pixels, or similar technologies to collect information about website visits and advertising performance.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Payment Information

Payments are processed through secure third-party payment providers. We do not collect or store your complete payment card details.

Your payment information is handled according to the privacy policies and security practices of the payment providers.

6. Marketing Communications

With your consent or where permitted by applicable law, we may send promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe at any time using the unsubscribe link included in our marketing emails. You may also contact our Customer Support team to request removal from marketing communications.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request information about how your personal information is collected and used.
• Withdraw consent where applicable.

To exercise these rights, please contact our Customer Support team using the email address below.

9. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from them.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, security, or content.

Please review their privacy policies before providing personal information.

11. International Data Transfers

Your personal information may be transferred to, processed, and stored in countries where our service providers operate, when necessary to provide our products and services.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, services, or applicable legal requirements.

Updates will be posted on this page with a revised "Last updated" date. Please review this policy periodically to stay informed about our privacy practices.

13. Contact Us